The recent move from product-centric policy to customer-centric service is a real shift for the insurance industry with more and more carriers looking to become a partner for their customer rather than just a claims centre. With such a change in mindset there is now a sharpened focus on innovative technologies, improved services and meeting customer expectations for insurance products.
Now, insurance carriers are moving beyond customer experience and towards customer engagement. Delivering personalized products and services is the only route for future success, perhaps even, survival for carriers. To deliver insurance products that your customers engage with and achieve your experience goals you must take stock and redefine your current strategy.
We at Insurance Nexus are delighted to announce that Mass Mutual, QBE, Clearcover and Neos will be joining us for a live, complimentary webinar on August 21st, 11am ET to discuss these exact challenges.
Insurance Nexus is joined by Adam Fischer, VP Product, Clearcover, Dillon Remler, SVP Business Transformation Office, QBE, Devon Wallace, Head of Life & Annuity Claims, Mass Mutual, Shane Larkin, Chief Commercial Officer, Neos and moderation by Alan Demers, Insurance Consultant and Former President of Claims Innovation and Technology for Nationwide to discuss how you can create insurance products customers love and what challenges you’ll need to face up to.
Join the webinar to get insights on the following:
- Move from product-centric policy to customer-centric service: Understand your customer needs and integrate customer feedback throughout product development and become an invaluable partner
- Boost customer adoption: Discover the strategies to achieve scale, including providing real-time information, lifestyle discounting, device uptake, emergency support and additional services
- Discover what to prioritize to stay ahead of the competition: In a sea of connected technologies, high customer expectations and increasing competition, discover where you should focus to create world’s best products
This webinar is being run in association with Insurance Nexus’ upcoming Connected Insurance USA. The conference, which will welcome over 700 senior executives from across the insurance carrier, will take place on November 20th and 21st, 2019, in Chicago, Illinois. For more information about this and other Insurance Nexus events, please visit the website: https://events.insurancenexus.com/connectedusa/ or contact Mariana Dumont directly on [email protected]