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How Field Service Scheduling Software Is Changing the Plumbing Business

Posted May 31, 2019

The plumbing industry is not a stranger to the technological advancements that are happening all over the world. Many more companies and businesses are seeing the positive results that they can gain out of introducing technology in their day-to-day activities. One of these aspects of technology has to do with routing and field service scheduling software, which is now changing the way plumbing businesses are managed. How so? Continue reading below to find out.

Plumbing pipes. Image credit: 5317367 via Pixabay (Pixabay licence)

Plumbing pipes. Image credit: 5317367 via Pixabay (Pixabay licence)

1. It provides an optimized service delivery system.

In the fast-paced and demanding world in which service-oriented businesses revolve around today, it is crucial for your business to stay on top of the competition and to be at their A-game. With the clamor for a faster turnover of clients, manual paper and pen recording is losing its place in the business industry. Hence, through a field service scheduling software, you are also offering your clients an optimized service delivery system. Moving from client A to client B will take lesser time with scheduling and the like, thereby also reducing the chances of delays or canceled plumbing appointments.

2. It increases work completion rate.

Plumbing services are more complicated than you think. The plumbing work per se is only the tip of the iceberg, and there is so much more work that goes behind this. How so? Before a quote can be made, plumbers will have to study the severity of the work that will be done, as well as the surrounding area. How big is the area going to be? How major is the plumbing work? How delicate is the surrounding area? All these can be solved faster through field service scheduling software.

In addition, because of this software for HVAC companies, the work completion rate is faster, being that plumbers and HVAC technicians can now efficiently work their way through their day by balancing out difficult plumbing jobs with easier ones. In this manner, more customers can be catered to during the day.

Industrial plumbing installation. Image credit: Martinelle via Pixabay (Pixabay licence)

Industrial plumbing installation. Image credit: Martinelle via Pixabay (Pixabay licence)

3. It allows access to resources visibility.

For instance, a plumber has already been dispatched from the office to the field for them to cater to a particular customer’s needs. However, upon reaching the location, they realize that they need more tools or manpower than what they had initially thought of. Without a field service scheduling software, there is inefficiency early on in this stage because the plumbers will have to go back to their base and collect tools, as well as people to come. Or they may have to rely on cellphone calls. Doing this is time-consuming because these plumbers are also not sure if the tools they are looking for are still in the office or if another plumber has taken them.

With this software, plumbers on the field have access to gaining higher visibility of the resources they have. When a plumber is dispatched for fieldwork, the software also shows what tools have been brought, and what is left in the office. These are updated in real time. Hence, it becomes easier for plumbers on the field to ascertain who to call and if there are still tools left for them to use.

 4. It boosts revenue and profitability.

The field scheduling software also shows idle gaps in each plumber’s schedule. Hence, if there is a gap that can be filled by a plumber who has finished his task earlier, this means that there is more work done and accomplished in the day for the company. There are no unproductive hours, especially if these idle gaps can be filled by easier and smaller plumbing jobs. How is this achieved?

Through this field service management software, plumbers can also see a list of jobs or clients that are still pending or haven’t been assigned to certain plumbers because, perhaps, the schedule has been filled up already. When one finishes early, therefore, they can easily ask to be given this job to fill the gap. For the company, naturally, this would mean a boost in their revenue and profitability, as they are now catering to even more customers than what was initially scheduled.

5. It allows for a faster response to an emergency.

Excellent field service software will also be able to show the location of a particular client’s home on the map. With this, in case there will be an emergency that can happen on-site, there will now be a faster response to this situation. Plumbers that have no jobs assigned can quickly determine the location of the plumber that needs help or rescuing, which makes them more efficient as a team. Faster response to an emergency would also mean less damage or breakage for the client’s already broken plumbing system.


To sum it all up, a field service scheduling software allows plumbing businesses to be more intelligent, efficient, and productive in their field service systems. Choose wisely, though, to ensure that the software really lives up to its promise through excellent mobile app development. Although the purchase of this software would initially mean an additional expense for the company, this also means that you are opening yourself up to better revenues. Purchasing a field service software is indeed an expense that will always be worth the profits that it can generate for your business.

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