The competition between European insurers has never been greater. As impactful technology becomes cheaper to access and more widely available, insurers must meet customer needs and demands now, or lose their customers forever; outdated products, inefficient processes and poor customer service are no longer acceptable.
As insurance’s ‘moment of truth’, the claims process is a critical priority for insurers. Although complex, condensing ease of access, transparency, speed and quality customer service into the claims process is not just important; today, it is essential.
To explore how leading claims executives are implementing strategies to deliver a seamless claims experience, Generali (Chief Claims Officer) and If P&C (Head of Nordic Digital Claims) will join Insurance Nexus and Eddie Longworth (JEL Consulting) for a live, complimentary webinar, “Deliver a Seamless Claims Customer Experience Using Innovative Tech”, 17th May, at 11am BST, sharing strategies around prioritising speed of claims resolution, dynamic customer communication and quality customer service.
Join this complementary webinar and gain actionable insights to develop your seamless claims strategy, including:
– Processing claims quicker and give the customer control: Use process automation, self-service claims options and straight-through processing; rapidly reduce claims resolution times, to make customers happy and save you time and money
– Keeping customers in the loop and reduce frustration: Overcome the biggest complaint – not knowing the status of a claim. Deliver real-time updates using automated communication, customer portals and equipping all touchpoints with up to date information
– Engaging with customers through their preferred channel: With a variety of communication preferences from a traditional broker relationship to digital, deliver a seamless customer experience using a single source of data, updating automatically across channels