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Leaders from Manulife and Sun Life Financial demonstrate delivering market-beating customer experience in Claims

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Posted April 18, 2019

Senior executives from two leading insurance carriers, Manulife and Sun Life Financial, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of customer experience in Claims. These leading executives will explore how they are using automation and improved processes to deliver faster throughput, real-time updates and an overall superior customer experience.

Image credit: Insurance Nexus

Claims prevention is always a goal for both carriers and their customers but the customer experience at point of Claim is almost always a defining moment in the insurer/client relationship. Our research shows that customer experience within claims departments is ‘very important’ for 69% of (re)insurers. It is also an area ripe for innovation – 60% of respondents to our research said Claims would benefit most from the Internet of Things. Introducing connectivity can push the levers of speed, transparency and trust to the next level.

As part of the lead up to the Connected Insurance Canada Summit in September, listen to Koosha Golmohammadi (Director of Advanced Analytics, Manulife) and Craig C. Milroy, (Director Architecture, Sun Life Financial) in conversation with Stephen Applebaum (Managing Partner, Insurance Solutions Group). They will provide exclusive insights into how to implement strategies that deliver great customer experience at this vital point in the customer journey. You will learn how to:

  • Process claims quicker and give the customer control: Use process automation, self-service claims options and straight through processing, rapidly reduce claims resolution times, to make customers happy and save you time and money
  • Keep customers in the loop and reduce frustration: Overcome the biggest complaint – not knowing the claim status. Deliver real-time updates using automated communication, customer portals and equipping all touchpoints with up to date information
  • Engage with customers through their preferred channel: With a variety of communication preferences from a traditional broker relationship to digital, deliver a seamless customer experience using a single source of data automatically updating across channels.

Join the live webinar: Deliver a Seamless Claims Customer Experience Using Innovative Tech, April 25th at 10 am EDT

This webinar is being run in association with Insurance Nexus’ upcoming Connected Insurance Canada Summit. The conference, which will welcome over 350 senior insurance executives from analytics, business and product teams, will take place on September 10th and 11th, 2019, at the Toronto Marriott Downtown Eaton Centre Hotel, Toronto, Canada. For more information about this, and other Insurance Nexus events, please visit the website: https://events.insurancenexus.com/canada/.

Register for the webinar here. If you are unable to join live, continue with registration and you will be sent your own copy of the recording, post-broadcast.

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