Oslo and Stavanger Airports have joined Scandinavian airports Copenhagen, Helsinki, Keflavik, Billund and Aalborg in implementing BlipTrack queue management technology. The open platform, delivered by Leidos, provides insights on passenger queue and dwell times, enabling airports to optimise operation, improve resource planning and ease passengers´ minds with accurate wait times on displays.
Passenger numbers exceeded the 25 million milestone for the first time in Oslo Airport´s history in 2016. As one of Europe’s leading airports, Oslo retains ambitious service quality indicators to ensure they remain among the continent’s most efficient airports, particularly in the face of increased passenger numbers and terminal capacity constraints.
To ensure the passenger experience remains positive as volumes increase, Avinor has extended the relationship with BLIP Systems´ partner, Leidos, to implement BlipTrack in Oslo Airport’s new terminal extension. The platform has already been introduced to other airports within the Avinor group, with implementation at Stavanger Airport now underway.
“Avinor has been working closely with BLIP Systems and Leidos since 2009. We value the long-term cooperation and their professional approach in providing us with technology and data to ensure efficient operations and passenger satisfaction. The implementation of BlipTrack in Oslo´s new terminal building and at Stavanger Airport will help to ensure that passengers experience a quick and easy passage through the first stages of the journey, while significantly increasing the opportunity for a positive experience throughout these airports,” says Lars Erik Flatner, Head of ICT Portfolio at Avinor.
Operationally, the airports uses, among other things, the technology to monitor line density in real time, which allows management to respond promptly and effectively to irregular operations and disruptions, for example by opening additional lines. It enables airports to comply with service-level agreements, and to evaluate and challenge key performance indicators with great accuracy.
In addition, live wait time is shared with passengers on screens and through a mobile app. The continuously updated information helps passengers to plan accordingly, and reduces the stress levels associated with queuing by creating realistic expectations.
“With the expansion at Oslo and the new installation at Stavanger Airport, BlipTrack has proven to be an effective platform to provide visibility on resource effectiveness for greater processing efficiency and improved passenger experience. We look forward to continuing to be part of Avinor´s ongoing plan in having Europe’s most progressive and service-minded airports,” says Preben Andersen, Sales Manager at BLIP Systems.
The BlipTrack solution is successfully employed in optimisation efforts in more than 25 international airports, including Schiphol in Amsterdam, JFK in New York, and airports in Manchester, Cincinnati, Auckland, Dublin, Brussels, Geneva, San Diego, and Edinburgh.